Ignite’s Inbound service places you firmly in control of your call routing, monitoring and management tools, empowering you to make the changes required to drive up customer service levels. Rather than relying on a network operator, we’ll enable you to directly configure the key services required by your single site or call centre, and you’ll enjoy instant access to the reports you need to monitor productivity.
If you’re confused about call charges relating to 08 and 03 numbers, you can be sure your clients are too. Ignite works closely with Ofcom and the Telecoms Ombudsman to help promote industry best practice, so we’ll ensure you select the right number for the service you wish to promote.
There are no setup charges, which means no capital outlay upfront. As a result, this service can often be funded out of operational spend.