Inbound Telephony and Non Geographic Numbers

Ignite’s Inbound service places you firmly in control of your call routing, monitoring and management tools, empowering you to make the changes required to drive up customer service levels. Rather than relying on a network operator, we’ll enable you to directly configure the key services required by your single site or call centre, and you’ll enjoy instant access to the reports you need to monitor productivity.

Benefits

Use any number, anywhere, from any device

Ignite’s Inbound service is available for regular geographic numbers (01/02) and non-geographic numbers (08/03). It is accessible from any device via a secure user-friendly portal.

Call management that puts you in control

Our feature-rich service places you firmly in control with online access to a host of call routing, monitoring and management options, which improve customer service by ensuring you remain responsive.

It’s easy to use

You don’t have to be a techie. This intuitive service is easy to use, so you’ll be enjoying the boost in productivity straight away.

Immediate to set up

Full access to all features is available online, enabling you to modify your call plans, call routing and other features on the fly.

No capital outlay

There are no setup charges. So this service can often be funded out of operational spend.

Customers Often Ask Us...

Which number format should I choose?

If you’re confused about call charges relating to 08 and 03 numbers, you can be sure your clients are too. Ignite works closely with Ofcom and the Telecoms Ombudsman to help promote industry best practice, so we’ll ensure you select the right number for the service you wish to promote.

What are the upfront costs?

There are no setup charges, which means no capital outlay upfront. As a result, this service can often be funded out of operational spend.

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