support

Our business hours of operation are from 08:30 to 17:30 Monday to Friday. For our resellers we offer a 24 x 7 x 365 support line so the critical issues can be dealt with immediately.

We have electronic connections in to all of our providers allowing us to log faults directly with them as they are logged with us.

To log a fault:

Business Hours: 0845 9000 417

24/7 Support: See partner portal for number

Email: Support@ignite.co.uk

Web: Submit a fault via the reseller portal

On receipt of a fault we will issue you with a fault reference number that can be used to access frequent updates.