Support
We are committed to providing support of the highest level for all our
services within the SLA provided, because of this we only work with suppliers who meet
our standards of service and quality.
Our processes and procedures are all built around ensuring customer
contact, contract delivery, customer management, accuracy of invoicing, and customer
feedback.
Our customers also benefit from access to online billing services and
management tools.
Ignites business hours of operation are from 08:30 to 17:30 Monday
to Friday.
To log a fault:
On receipt of a fault we will issue you with a fault reference number
that can be used to access frequent updates.